Table bookings by phone, answered by AI

01What callers can do

• Book a table: "a table for four on Saturday at half seven".
• Change the day, time or number of people.
• Cancel a booking.
• Say they're running late. Zogu notes it on the booking.
• Order pickup or delivery in the same call.

02One read-back, one yes

Nothing is booked until Zogu has read the booking back and the caller has said yes. Zogu's code checks that, not the AI model.

The name only ever comes from the caller's own words. More on how the one read-back works.

03It checks your covers and opening times

• You set your services and how many people each can take, day by day.
• Closures, special hours and how far ahead you take bookings all count.
• When a time is full, it offers the nearest free times, or the same time on another day.
• It never books past your limits.

04Large groups get your own line

Over your phone limit, the caller hears the limit and a line you write, such as "For groups over 10, please email our bookings address." Zogu never transfers the call or promises a call-back.

05Bookings land in your diary

Each booking goes into the Bookings diary in the Zogu console, with the name, number, party size and any notes for the team. Bookings stay in Zogu's diary and don't go into your POS. For now our team runs the console.

06What it won't do

• No booking texts or emails. The caller hears "There's no text, but you're all booked in."
• No deposits, and no card details by voice.
• No waiting list.
• No link to another booking system yet.